Dapwood Glacier Lake – Solid Wood Japanese Platform Bed with Nightstands

Shipping - Dapwood

• Shipping is completely free of charge.
• Delivery via FedEx/UPS Ground takes 1–4 business days (continental US).
• Total Estimated Delivery Time: 6-20 business days (Depending on the selected Crafted Time)

1. Order Processing: 0-1 business day.
2. Crafted time: 5-15 business days
3. Shipping time: 1-4 business days

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Track Your Order

• You can track your order with real-time updates on our "Track Your Order" page.

Options Explained

• Material (Wood) — the solid, USA-grown hardwood your frame is built from.
  
  Oak — light golden tone with bold open grain; very hard and our most affordable. Bright, natural look.
  Maple — pale and creamy with a fine grain; the hardest of the four. Clean and minimalist.
  Cherry — warm reddish-brown that deepens beautifully with age; smooth and slightly softer.
  Walnut — rich dark chocolate with lighter streaks; our most premium, striking look.
  
  
• Finish — a surface treatment that protects the wood and brings out its grain (about protection and look, not colour).
  
  No Finish — raw, unsealed wood. Best if you're chemically sensitive or plan to finish it yourself; offers the least protection.
  Natural Linseed Oil & Beeswax — non-toxic; seals and protects with a soft matte glow. Our recommended everyday finish.
  Teak Oil — a deeper, warmer tone with slightly richer protection and enhanced grain.
  
  
• Mattress Thickness — tells us your mattress height so we set the frame gap for a proper fit (mattress sits neither too high nor too low).
  
  Thin (6–8 in.) — for slim mattresses.
  Standard (9–11 in.) — fits most modern mattresses (default).
  Thick (12–14 in.) — for thicker mattresses.
  Extra Thick (15+ in.) — for very thick mattresses, or a mattress with a boxspring.
  
  
• Platform Height — how high the slat base sits from the floor, i.e. your overall bed height.
  
  Lift (15.5 in.) — higher; easier to get in and out, with more under-bed storage.
  Standard (12.5 in.) — balanced, all-round height (default).
  Drop (9.5 in.) — low profile, close to the floor; best for a minimalist, Japanese-style look, as traditional Japanese beds sit low.
  
  
• Support Slat Spacing — the gap between the slats that support your mattress; closer spacing means firmer, more even support.
  
  Standard 3 in. — ample support for innerspring and hybrid mattresses.
  1.5 in. — closer spacing for extra support.
  0.25 in. — densest support; recommended for foam and memory-foam mattresses (many require slats no more than 3 in. apart, often to keep the warranty valid) and to prevent sagging.
  
  
• Crafting Time — how quickly we build and ship your made-to-order bed.
  
  Standard — ships in ~15 business days.
  Rush — ships in ~10 business days.
  Double Rush — ships in ~5 business days.
  
  

For fully customized pieces — custom sizes, heights, or mixed woods — or any questions, call us at +1 (213) 260-1963.

*These terms apply to Dapwood products and take precedence over our general Refund & Return Policy where they differ.

Cancellations

You may cancel your Dapwood order within 72 hours of placing it, subject to a 10% fee (production often begins the same day). After 72 hours, orders can no longer be cancelled and the Returns terms below apply.
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Returns

Returns are accepted within 30 days of delivery. Items must be in new, unused condition and in their original (or equivalent) packaging. A Return Authorization (RMA) is required before sending anything back — contact support@japancoo.com to request one, and make sure the RMA number is clearly visible on the outside of the package.
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Defective Items or Our Error

We issue a full refund and cover the return shipping.

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All Other (Change-of-Mind) Returns

The customer covers return shipping and a 30% restocking fee applies. These are the manufacturer's terms for handcrafted, made-to-order furniture.

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Custom Orders

Customized pieces (for example, custom heights or dimensions) are non-returnable. Those products will be marked clearly.

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Damaged in Transit

Inspect your package on delivery and note any damage when signing. Email photos of the damage, packaging, and order number (#XXXX) to support@japancoo.com within 48 hours of delivery so we can file a claim.

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Warranty

10-year manufacturer warranty covering materials and workmanship for the original owner (coverage begins when the item ships). Natural characteristics of solid wood — grain and colour variation, knots, mineral streaks, and natural darkening over time — are not defects and are not covered.

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Refund Processing

Approved refunds are issued to the original payment method, typically within 7 business days of approval.