Price Match Policy
We want you to shop with confidence. If you find an identical, in-stock item advertised for less by another authorized US retailer, contact us and we'll do our best to match — or beat — that price.
How to Request a Price Match
Email support@japancoo.com with a link to the competitor's listing (or a screenshot) showing the item, the price, and that it is in stock. We'll review your request and get back to you with your best available price.
What Qualifies
- The item must be identical — same brand, model, size, wood, finish, and options.
- It must be advertised by an authorized US retailer and be in stock and available to purchase.
- We compare the total price, including any shipping and fees, for a like-for-like comparison.
Exclusions
- Clearance, closeout, open-box, refurbished, used, liquidation, or coupon/membership-only prices.
- Unauthorized sellers, online marketplaces (e.g. eBay, third-party Amazon), and auction sites.
- Pricing errors and limited-time flash sales.
- Some manufacturers set a minimum advertised price (MAP). For those brands, we handle price-match requests individually and privately — contact us and we'll give you your best possible price rather than list it publicly.
We reserve the right to verify the competitor's price and to decline requests that do not meet these terms.
Contact
Store Name: Japancoo
Business Name: Zuraecom LTD
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company No.: 16960011
Phone: +1 (213) 260-1963
Email: support@japancoo.com
Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (ET)
We aim to respond within 24 hours.