Shipping policy
Please note: many of our items are handcrafted to order, and shipping timeframes vary by brand. Where a product page lists brand-specific shipping or delivery details, those take precedence over the general estimates on this page.
Made to Order
Most of our furniture is handcrafted to order rather than held in stock — production begins once your order is confirmed, and each piece is built specifically for you. Because of this, crafting times vary by brand; the exact timeframe (and any rush options) is shown on each product page.
Order Cutoff Time
Orders placed before 2:00 PM EST (Monday–Friday) begin processing the same business day. Orders placed after 2:00 PM EST, or on weekends and holidays, begin processing the next business day.
Estimated Delivery Time: 1-6 business days
For in-stock items, estimated delivery is made up of:
- Order Processing: 0–1 business days
- Shipping Transit: 1–5 business days
The times above apply to in-stock items. Made-to-order and custom items also include a crafting time before shipping, which is shown on the individual product page and is added to the processing and transit times above.
Shipping & Cost
Shipping is free within the continental United States. Orders ship via tracked courier (typically FedEx or UPS Ground). Most items ship in sturdy, recyclable boxes and arrive ready for easy assembly.
Tracking
Once your order ships, a tracking number is emailed to the address you provided at checkout. Follow your order on our Track Your Order page, or directly with the carrier. If you haven't received tracking within a few business days of your estimated ship date, please contact us.
Delivery Area
We ship throughout the continental United States. For Alaska, Hawaii, or destinations outside the US, please contact us for a quote before ordering — some items may be available to Canada.
Delivery Estimates & Delays
All timeframes are estimates and are not guaranteed. We and our makers work to ship every order as quickly as possible, but delays can occasionally occur due to factors beyond our control, such as material availability or carrier issues. We'll keep you informed of any changes to your estimated ship date.
Address Changes
If you need to update your delivery address, please contact us as soon as possible. Address changes may cause delays, and any additional carrier fees resulting from a change are the customer's responsibility.
Damaged in Transit
Please inspect your package on delivery. Note any visible damage when signing for the shipment, and email photos of the damage, packaging, and your order number to support@japancoo.com within 48 hours of delivery so we can file a claim on your behalf.
Contact
Business Name: Japancoo
Address: Office 267, 254 Chapman Rd, Suite 101-B, Newark, Delaware, 19702, USA
Email: support@japancoo.com
Phone Number: +1 (213) 260-1963
Customer Service Hours: Mon-Fri 9am-5pm EST