Payment Policy

Pay The Way You Want
Japancoo provides a variety of payment methods, ensuring that at least one option will suit your preferences.

We offer secure and convenient payment options to ensure a secure checkout experience for all customers in the US. We accept the following payment methods:
- Credit & Debit Cards (Visa, Mastercard, American Express, Maestro, UnionPay, Diners Club, Discover)
- Digital Wallets (Apple Pay, Google Pay)
- Shop Pay

Payment Security
We safeguard your payment information with industry-standard encryption and secure processing technology. We do not store or have access to your complete card or payment details. Every transaction is handled by trusted, PCI-compliant payment providers to keep your information as secure as possible.

Order Processing
- An order is only processed and shipped once payment has gone through successfully.
- If a payment is declined or fails to go through, the order will not be confirmed.
- Where fraud or unauthorized activity is suspected, we reserve the right to place an order on hold for verification or cancel it.

Payment Issues
If you run into any problems at checkout or have questions about payments, please reach out to our customer support team and include your order number where possible.

Contact Information
Questions about the Payments Options should be sent to us at our contact information which is posted below:

Business Name: Japancoo
Address: Office 267, 254 Chapman Rd, Suite 101-B, Newark, Delaware, 19702, USA
Email: support@japancoo.com
Phone Number: +1 (213) 260-1963
Customer Service Hours: Mon-Fri 9am-5pm EST